Privacy Policy

Effective Date: August 11th, 2025

Glowing Smiles Orthodontics (“we,” “our,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or communicate with us through calls, text messages, or email.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, mailing address, date of birth, and other details you voluntarily provide.
• Health Information: Details you share about your orthodontic needs, treatment history, or related health information.
• Technical Information: IP address, browser type, device information, and usage data.

2. How We Collect Information

We collect information when you:

• Submit a form on our website.
• Call, text, or email us.
• Book an appointment through our online scheduler.
• Interact with our marketing campaigns.

3. How We Use Your Information

We use your information to:

• Respond to inquiries and provide orthodontic services.
• Schedule and confirm appointments.
• Send reminders, updates, and relevant information via SMS, phone, or email.
• Improve our website and services.
• Comply with legal obligations.

4. SMS and Call Communications (Twilio Compliance)

By providing your phone number, you consent to receive SMS messages and phone calls from us related to your inquiries, appointments, or services.

• Message frequency may vary.
• Message and data rates may apply.
• You may opt out at any time by replying “STOP” to any SMS message or contacting us directly.

5. Marketing Communications

We may use your information in our CRM to send appointment reminders, service updates, and promotional messages. You can opt out of marketing messages at any time by following the unsubscribe instructions in the message or contacting us.

6. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers who assist in delivering our services.
• Legal authorities if required by law.

7. Data Security

We implement appropriate security measures to protect your information. While no system is completely secure, we strive to protect your data from unauthorized access, use, or disclosure.

8. Your Privacy Rights

Depending on your location, you may have rights to access, correct, or delete your personal information. To exercise these rights, contact us at the information below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Glowing Smiles Orthodontics
11340 W Olympic Blvd, Suite 337
Los Angeles, CA 90064
Email: info@glowingsmilesortho.com